Frequently Asked Questions ♡
ARE YOUR PRODUCTS MADE TO ORDER?
Yes. Many of our products are created especially for you once your order is placed. This allows us to offer personalised designs while avoiding unnecessary overproduction.
CAN I PERSONALISE MY ORDER?
Products that can be personalised will have the available options and instructions shown directly on the product page.
CAN I CHANGE MY PERSONALISATION AFTER ORDERING?
Please contact us as quickly as possible. Once a personalised or made-to-order item has entered production, we're unable to guarantee that changes can be made.
HOW LONG WILL MY ORDER TAKE?
Production and delivery times vary depending on the product and destination. You'll find the relevant estimated timeframe on the product page and our Shipping & Delivery page.
WILL I RECEIVE TRACKING?
Of course - we'll email your tracking information once your order has been dispatched.
CAN I SEND AN ORDER DIRECTLY TO THE RECIPIENT?
Absolutely. Simply enter their delivery address at checkout.
WHAT IF SOMETHING ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible with your order number and clear photos of the issue so we can look into it for you.
CAN I RETURN A PERSONALISED ITEM?
Because personalised and made-to-order products are created specifically for you, change-of-mind returns generally aren't accepted. Please see our Returns & Refunds page for the full policy.
HOW DO I CONTACT YOU?
Use our Contact Us page and we'll get back to you as soon as possible.